Refund Policy

1. What this covers

This policy covers subscription fees you pay Eekaam SMC (Pvt) Ltd for the Eekaam platform. It does not cover purchases from a merchant's store — those are governed by that store's own refund policy.

2. Free trial, then a paid plan

Every new account starts with a 14-day free trial that needs no payment method and is never charged. Your first payment happens only when you choose a plan. Plans then renew automatically each period until you cancel, as set out in section 5 of our Terms and Conditions.

3. Cancelling

Cancel any time from Settings → Billing. When you cancel:

• Your plan stays active until the end of the period you have paid for; you are not charged again.
• Your store then goes offline, and your data stays exportable from the dashboard for 30 days.
• After those 30 days your store data is deleted from our live systems, except records we must keep by law.

4. When we refund

• 14-day money-back on your first payment. If you are not satisfied, ask within 14 days of your first paid charge (the one after your trial) and we refund it in full.
• Extended outage. If the Platform is unavailable for more than 48 consecutive hours because of a fault on our side, you can claim a pro-rated refund for the downtime.
• Duplicate or mistaken charges. We refund any amount charged in error.
• Price change you did not accept. If a renewal was charged at a new price and you cancel within 14 days of the notice, we refund the difference.

5. When we do not refund

• Renewal payments after your first paid period, other than the cases in section 4 (there are no partial-period refunds for unused time; cancel before the renewal instead).
• Custom development, migration or consulting services.
• Domain registrations and third-party charges (apps, themes bought from partners, payment-gateway fees).
• Accounts closed for breaching our Terms and Conditions.

Nothing here limits refund rights you have under mandatory consumer law where you live.

6. How to ask

1. Email billing@eekaam.com from your account email with the reason and the invoice number (Settings → Billing → Invoices).
2. We reply within 5 business days.
3. Approved refunds go back to the original payment method through Lemon Squeezy, our payment processor, and appear in 5–10 business days depending on your bank.

7. Changes

Changes are posted here with a new effective date and emailed to you; they apply to charges made after that date.

8. Contact

billing@eekaam.com · Eekaam SMC (Pvt) Ltd, Karachi, Pakistan.